Support policy

Our support team is here to assist you from Monday to Friday. Before contacting us, please review our support policy.

What we offer:

  • Pre-sale questions
  • Bug fixes that are due to the theme
  • Assistance to setup sections or settings

What we do not offer:

  • Custom development (such as creating new sections, adding new settings...)
  • App integrations and app debugging
  • Checkout customization (checkout being isolated from the theme, any checkout question must be sent to Shopify support directly)
  • Assistance on features unrelated to the theme (such as Shopify admin)

Please fill in our contact form if your question enters our support's scope.

If you need development, please click this link to learn more about Shopify Experts.