Creating a contact page

The theme comes pre-created with an existing contact form page template. This section will guide you through the different ways to show a contact form on your store.

Creating a dedicated contact page

To create a dedicated contact page, follow the steps below:

1/ Assign the "contact" template to a new or existing web page to make it visible on your store. To do that, navigate to the Pages section in Shopify admin:

5/ Select the page you want to transform as a contact form (or create a new page). In the "Online Store" box at the bottom right, select "contact" for the theme template:

Adding a contact form to an existing page

Another common use case is to show a contact form on an existing page, such as the product page. This can be used to help your customers to reach you more easily.

To do that, navigate to the page you want to add the section, click on "Add section" button, and select the section "Contact form". Learn more about managing sections.

FAQ

To which email are the messages sent?

All emails are sent to the sender email address configured in your store. To change this email, open your Shopify store, navigate to "Settings" > "Notifications" and change the Sender email.

Is it possible to add image attachments?

Shopify contact form does not support attachments. You must use a third-party form system if you need a contact form where your customers can attach an image or a file. We recommend you reach Shopify support for some app recommendations.

I don't receive the emails sent from the contact form

Emails are not sent directly by the theme but by the Shopify system. If you do not receive the emails sent to the contact form, please check first that the sender's email address is correctly configured (especially checking for any typo mistakes).

If the sender email is correct but you still do not receive the emails, it can be a domain name configuration error, or an improper setting at Shopify level. In all cases, because emails are sent from Shopify servers, we do not have any way to investigate such issues. Only Shopify support and their technical team are able to debug contact form issues.