Which language do you speak, and where are you based?
Our support is based in Japan (UTC+9). As a consequence, do not worry if we do not answer immediately ; we may be sleeping ! We answer all questions from 9am to 6pm, UTC+9, from Monday to Friday (but it's not unusual that we although answer on week-ends... but please do not make any assumption about that ;).
You can contact us in English and French. 日本語も少しできます（＾＾）。