Creating a FAQ page

FAQ page is only supported on our themes Kagami and Trademark. Please note that for Kagami theme, if you are using the non-section version of the them (version 3 and below), the setup is quite different as the older versions do not support section. If you are using such a version, please follow the instructions here.

Kagami and Trademark come with a beautifully designed FAQ page. It can be useful to answer most common questions about your products and, hence, reducing your support.

Step 1: create the Shopify page

To create such a page, you will need first to create a standard Shopify page. If you are already logged into your Shopify admin, just  click here.

Leave the content empty. On the bottom right, you should find a box called "Templates". In the dropdown menu, select the template called "page.faq":

Available templates can vary depending on your theme. Make sure to select "page.faq", this is the only one that is important.

Please note that this template will only be available if Kagami or Trademark is your published theme. If you have another theme as the published theme, we recommend you to wait until you have switched to our theme before enabling the FAQ page.

Step 2: adding questions and answers

Now that your page is created, you need to add it to one of your navigation menu (like the footer or header), so it is accessible in your site. Now, open the Theme Editor, and navigate to the "FAQ" page. In the "Sections" tab, here is what you should see:

Click on the "FAQ" section. In the new section that appears, you will then be able to create as many questions as you want! Make sure to save the settings before leaving.

If you do not see the "FAQ" section, this is because you are likely not on the FAQ page (but on the home page). In order to see this section, make sure that you have manually navigated to the FAQ page in the theme editor.

NOTE : you can only have up to one FAQ page.