Which language do you speak, and where are you based?
We are based in Paris, France (UTC+2). As a consequence, do not worry if we do not answer immediately ; we may be sleeping !. We answer all questions from 9am to 18pm, UTC+2, from Monday to Friday (but it's not unusual that we although answer on week-ends... but please do not make any assumption about that ;).
You can contact us in English and French. We can also understand Spanish, so although we may not answer you in Spanish, we can read it! 日本語もちょっとできますよ！